PRIVACY POLICY

Effective Date: 18 June 2025

Frequency Canine, LLC ("Company", "we", "our", or "us")** respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, engage with our services, or participate in our SMS communications.

Information We Collect

We collect the following types of information:

  • Personal Information: Name, phone number, email address, and other contact details.

  • Usage Information: Pages viewed, IP address, browser type, and device data.

  • Communication Preferences: Opt-in/opt-out status for SMS or email campaigns.

How We Collect Information

  • Through forms you complete on our website

  • Via SMS opt-in programs or keywords

  • From cookies or web analytics tools

  • Through transactions, scheduling systems, or inquiries

How We Use Your Information

We use your information to:

  • Provide services you request

  • Send SMS updates, promotions, or reminders (only with your consent)

  • Improve website performance and customer experience

  • Respond to inquiries and support requests

SMS Communications

By opting in to receive SMS messages from us, you agree to the following:

  • Consent: You expressly authorize Frequency Canine to send you recurring SMS/text messages related to marketing, appointments, or service updates. Message and data rates may apply.

  • Opt-Out: You may opt-out at any time by replying “STOP.” To receive help, reply “HELP.”

  • Disclaimer: Carriers are not liable for delayed or undelivered messages.

Data Sharing

We do not sell or rent your personal data. We may share your data with:

  • Third-party vendors who assist in our operations (e.g., SMS platforms, CRM)

  • Legal authorities, if required by law

  • Marketing partners, only with your consent

Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal data

  • Withdraw your consent for communications at any time

  • File a complaint with regulatory authorities if you believe your rights have been violated

Data Retention

We retain your information only as long as necessary for business and legal purposes, or until you request deletion.

Security

We implement technical and organizational measures to protect your data. However, no system is 100% secure.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors.

Policy Updates

We may update this policy at any time. Changes will be posted on this page with a revised “Effective Date."

Contact Us

If you have questions, please contact us at:

customersupport@frequencycanine.com

(850) 357-2236

1417 W Cervantes St Pensacola, FL 32501